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Retail Sales Consultant

2 months ago

Sonoma, California, United States West Elm Full time

About the Position:

As a Sales and Service Associate, you will play a crucial role in fostering customer loyalty while enhancing brand visibility and driving traffic through effective sales strategies and customer engagement.

This position is responsible for developing and executing integrated sales initiatives that utilize both traditional and digital marketing techniques to amplify brand messaging and seasonal promotions.

Your aim will be to connect with new, targeted audiences by creating comprehensive sales experiences that include in-store interactions and online engagement across various platforms.

This role also involves managing and expanding our customer ambassador program to promote our brand values and inspire new customers to explore our offerings.

The West Elm team is innovative, collaborative, and focused on delivering exceptional customer experiences.

As part of this team, you will help refine and align our sales strategies and customer service practices.

In your role, you will provide customers with a distinctive shopping experience by delivering outstanding service and utilizing effective sales techniques while sharing in-depth product knowledge in a dynamic retail environment.

Key Responsibilities:

Assist in maintaining a clean and organized sales floor, ensuring that products are well-displayed and accessible to customers.

Support the management team in achieving sales goals by providing exemplary customer service and fostering relationships with clients.

Engage with customers to understand their needs and preferences, guiding them through product selections that enhance their home environments.

Contribute to a positive team atmosphere by collaborating with colleagues and sharing insights to improve sales performance.

Maintain a strong understanding of product offerings and trends to effectively communicate benefits to customers.

As a Sales and Service Associate, you will create memorable shopping experiences that encourage customer loyalty and satisfaction.

Promote ongoing customer engagement by providing follow-up support and encouraging feedback to enhance service delivery.

Be an advocate for the brand, inspiring customers to express their individuality through our curated selections.