IT Support Specialist
16 hours ago
Are you a detail-oriented and trusted advisor who can handle confidential client information with integrity? Do you have excellent communication skills and a customer-service oriented approach? If you are a team player who can handle multiple tasks simultaneously and stay current with the latest software updates and versions, we want to talk to you.
Job Summary:This role is part of a cross-functional team while handling multiple tasks concurrently. The IT Helpdesk Support Specialist will provide remote and in-person technical support, incident, and problem management to end-users on technology issues regarding computer operations, software support, setups, and error messages.
Key Responsibilities:- Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
- Troubleshoot and repair new or existing hardware
- Analyze and test new hardware/software configurations
- Accurately update applications, websites, and content management systems
- Accurately update and maintain electronic records with current data
- Experience with computer systems support, helpdesk support, computer deployment, and imaging
- Working knowledge of Microsoft Office and Windows Operating Systems
- Experience with Office365 administration and end-user/client support
- Supporting Windows Operating Systems
- Troubleshooting network and wireless issues
- Working knowledge of computer networks and Wi-Fi
- Experience supporting multiple clients or tasks simultaneously
- Experience installing software, patches, and updates on desktops and laptops
- Experience with Macintosh operating systems
- Technical certificates
OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. We hire experts in these areas who work with our clients to provide the part-time, expert services they need but are not ready to hire for at this point.
We are known for our experience with government contracting and the ability to provide customized services to start-ups and small businesses. We value our people and take our work-life balance seriously.
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