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Customer Service Representative

1 month ago

Chicago, Illinois, United States Clarity Partners, LLC Full time

Customer Service Representative Opportunity

Clarity Partners, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and answering questions in a timely and professional manner.

Responsibilities:

  • Act as the primary point of contact for customers seeking assistance via phone or email.
  • Provide accurate and timely resolutions to customer inquiries and concerns.
  • Thoroughly research and analyze each customer inquiry to effectively resolve each situation.
  • Direct unresolved issues to the next level of support personnel or to the proper department.
  • Promote a positive customer experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism.

Requirements:

  • 1-3 years of experience in a call center and billing environment.
  • Strong verbal and written communication skills, with a professional, friendly, and courteous demeanor.
  • Proficiency in English and Spanish.
  • Computer literate with PC knowledge and the ability to navigate multiple applications.
  • Effective keyboarding and computer skills, with the ability to type at least 35 wpm.
  • Strong attention to detail, time management, and organizational skills to achieve quality work performance.
  • High school diploma or GED required.

About Clarity Partners, LLC

Clarity Partners, LLC is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and are seeking a highly skilled Customer Service Representative to join our team.