Client Services Coordinator

7 hours ago

Basking Ridge, New Jersey, United States FellowshipLIFE Full time
Transforming the Aging Experience

FellowshipLIFE Inc. is seeking a highly skilled Client Services Coordinator to join our dynamic team. As a key member of our Client Services Team, you will play a vital role in ensuring a positive therapy experience for our clients.

Key Responsibilities:
  • Collaborate with the Manager to facilitate the onboarding process for new office staff, providing guidance and support in understanding and implementing departmental procedures.
  • Manage incoming phone calls and emails, addressing service inquiries from both internal and external sources, including FellowshipLIFE communities and external community outpatients.
  • Conduct comprehensive Therapy at Home client intakes.
  • Maintain an up-to-date list of referrals for the department.
  • Establish and manage a tracking system to ensure efficient processing and scheduling of services.
  • Assist in obtaining pre-authorization, track insurance authorizations, and notify therapists to ensure timely submissions.
  • Assume responsibilities for the Client Services Coordinator II during absences, overseeing the upkeep of referral files, including securing physician signatures for initial evaluations and recertifications, while also providing support in verifying Medicare Part B/Managed Care Medicare Part B coverage/Commercial Insurances benefits and communicating co-pays or co-insurance details to clients prior to scheduling.
  • Ensure timely and accurate data entry of all financial and demographics in billing system, and communicate to Accounts Receivables any known billing concerns.
Requirements:
  • High School Diploma or equivalent required.
  • Administrative experience preferred.
  • Demonstrate unwavering professionalism and hospitality in interactions with therapists, healthcare providers, team members, residents, and families.
  • Exhibit strong interpersonal, verbal and written communication skills.
  • Possess proficient computer skills, including an intermediate level of proficiency in Microsoft Office; ability to rapidly learn and master department-specific software applications.
  • Showcase the ability to adeptly navigate and master electronic medical records software.
Benefits and Perks:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

FellowshipLIFE is an equal opportunity employer. We support a work environment where diversity, integrity, and excellence are embraced, family is valued, and Fellowship Spirit is strengthened.

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