Contact Center Team Lead

3 weeks ago


Provo, Utah, United States Serenity Healthcare, LLC Full time

We are looking for a motivated Contact Center Team Lead to join our team at Serenity Healthcare, LLC. As a seasoned professional with at least 1 year of experience as a customer service supervisor, you will manage performance metrics, policies, and procedures, fostering a productive and achievement-oriented environment.

This is a fulfilling opportunity for a goal-oriented leader who is passionate about empowering individuals facing health challenges. You will provide valuable coaching and constructive feedback, leveraging data-driven insights to identify opportunities to enhance customer service protocols.

The ideal candidate will have a proven track record of driving results, making sound decisions amidst competing priorities, and providing exceptional customer service, communication, and problem-solving skills.

In return for your expertise, you will enjoy a competitive salary of $50,000 - $60,000 per annum, plus benefits including medical, dental, vision insurance, and a generous PTO plan. Join us in transforming lives through cutting-edge treatments like TMS and Ketamine.


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