Hospitality Ambassador
3 days ago
Revel Supper Club is seeking a talented Hospitality Ambassador to join our team. As a key member of our bar staff, you will be responsible for creating an exceptional experience for our guests by providing friendly and responsive service.
The estimated salary for this position is $42,000 - $58,000 per year, depending on experience and qualifications.
Key Responsibilities:
- Taking food and beverage orders from bar guests and entering them into the point-of-sale system.
- Preparing and serving alcoholic and non-alcoholic drinks according to specialty recipes and standard guidelines.
- Building rapport with regular bar guests, including learning their names and preferences.
- Welcoming and greeting guests, ensuring they feel comfortable and attended to.
- Informing guests of specials, menu changes, and answering questions about menu items.
- Performing side work at the start and end of each shift, including bar setup and breakdown.
- Maintaining a clean bar area, including counters, sinks, utensils, and shelves.
- Monitoring guest satisfaction, ensuring prompt and courteous response to requests and adherence to alcohol service guidelines.
- Processing payments, including handling cash and credit card transactions accurately.
- Washing and sterilizing glassware, ensuring cleanliness and sanitation.
- Clearing and resetting the bar top promptly and efficiently.
- Assisting with restocking and replenishment of bar inventory and supplies as needed.
- Reporting any equipment issues or bar maintenance needs to the bar manager.
- Ensuring proper portion control through established free pouring techniques.
Qualifications:
- Minimum age of 21 years.
- Effective communication skills to interact with guests.
- Working knowledge of beer, wine, liquor, and common drink recipes.
- Basic understanding of bar procedures and service functions.
- Proficient in basic math skills for handling money and operating a point-of-sale system.
- Ability to stand and walk for extended periods (4 to 8 hours per shift).
- Capability to lift, reach, bend, and maneuver items up to 40 pounds safely.
- Adherence to appearance guidelines and professional presentation standards.
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