Retail Operations Leader

2 weeks ago

Altamonte Springs, Florida, United States Sleep Number Corporation Full time
Company Overview

At Sleep Number, our team members are integral to a passionate and purpose-driven culture that emphasizes enhancing the health and wellbeing of society through superior sleep quality. We prioritize not only our customers but also the personal wellbeing of our employees. As we expand, we seek individuals who will contribute their unique personalities, backgrounds, and skills to our mission. Whether you are entering the workforce, returning, or are seasoned in your career, we welcome you to join us.

With over 35 years in the industry, we have positively impacted more than 14 million lives and are just beginning our journey. Our diverse team of over 5,000 members nationwide supports various roles, from technology and manufacturing to retail and customer service. We are a leader in sleep innovation, thanks to our dedicated team members. Now is an opportune moment to become part of our journey as we further invest in our people and innovations in sleep. #TeamSleepNumber

Position Overview

This role presents an exciting opportunity to advance your retail sales career while enjoying unlimited earning potential in a collaborative, innovative learning environment. Our unique products, exclusive distribution channels, top-tier sales training, and relationship-focused sales approach empower you to forge lasting connections and a fulfilling career. Our Retail Operations Leaders are passionate about our products and customers, demonstrating a commitment to being a trusted and respected leader within the team.

Key Responsibilities
  • Deliver an exceptional customer experience. Employ a proven sales methodology to identify each customer's distinct sleep requirements and guide them in selecting Sleep Number products that promise "the best sleep of their life."
  • Foster relationships with customers and team members. Communicate product features, benefits, promotional details, and store protocols effectively. Ensure timely and relevant follow-ups with customers and provide coaching to employees.
  • Oversee store operations, including recruitment, management, training, and sales activities, ensuring productivity, adherence to company policies, and team effectiveness.
  • Utilize company programs and tools to enhance local market visibility and drive store traffic. Exhibit a relentless drive for results and hold yourself and your team accountable for becoming trusted, successful "Sleep Experts" while consistently surpassing sales targets.
Qualifications/Requirements
  • Sleep Number Retail Operations Leaders are self-driven individuals who think ambitiously, uphold integrity, and strive for success.
  • 3+ years of demonstrated sales management or team leadership experience with a history of achieving and exceeding targets, ideally in a premium or specialty retail environment.
  • Proven success in recruiting, training, engaging, and retaining top talent.
  • Proficient in utilizing technology essential for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, tablets); preference for technology enthusiasts and early adopters.
  • Able to lead by example in a dynamic, growth-focused work setting; dedicated to ongoing improvement.
  • Motivated by a performance-based compensation structure.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Must be authorized to work in the United States and demonstrate proficiency in English; additional language skills are a plus.
  • Minimum high school diploma or equivalent required; further education and training preferred.
Compensation and Benefits
  • Guaranteed base salary, along with commission and bonus opportunities.
Wellbeing Initiatives

Our mission is to enhance the health and wellbeing of society.

Wellbeing is not just a slogan; it is a movement that influences our company and our team members. We are committed to promoting and supporting the wellbeing of our employees and their families through benefits, programs, and resources that align with our five pillars of wellbeing: emotional, financial, career, community, and physical health, with sleep at the core.

By joining our team, you will not only receive competitive compensation but also gain access to an extensive benefits package, including but not limited to medical and pharmacy coverage, dental, life and disability insurance, a matched 401(k) plan, paid time off, and more.

Examples of our investment in your wellbeing include:
  • Sleep - Access to our 360 smart bed for team members, plus discounts on our innovative sleep solutions for you and your loved ones throughout the year.
  • Physical - A wide array of wellbeing resources and services through our medical plans to enhance your physical health.
  • Emotional - Access to mental health resources, caregiving support, paid time off, and parental leave to nurture your emotional wellbeing. Flexible work arrangements are available for select corporate roles.
  • Financial - Competitive base and variable pay structures, opportunities to save for the future through a matched 401(k) plan, and financial assistance for recovery from illness or injury.
  • Community - Paid time off for volunteering and engagement with our communities through our Diversity, Equity & Inclusion initiatives, along with support for charitable causes.
  • Career - Opportunities for professional development and continuous learning, including a tuition reimbursement program.
Safety Commitment

Safety is a paramount concern at Sleep Number, ensuring the wellbeing of both customers and team members. We have implemented COVID-19 precautions in accordance with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local regulations.

EEO Statement

Sleep Number is an equal opportunity employer. We are dedicated to recruiting, hiring, and promoting qualified individuals and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

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