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Retail Sales and Service Manager

2 months ago

Altamonte Springs, Florida, United States Sephora Full time
About the Role

We are seeking a highly skilled and experienced Retail Sales and Service Manager to join our team at Sephora. As a key member of our store operations team, you will be responsible for delivering exceptional client experiences and driving sales growth.

Key Responsibilities
  • Implement Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive client engagement.
  • Lead and Coach Team Members: Lead and coach a team of sales and service professionals to ensure they excel in their roles and provide exceptional client experiences.
  • Execute Client Service Model: Execute our client service model and sales strategies to drive client loyalty and retention.
  • Ensure Compliance with Sephora Standards: Ensure compliance with store standards and maintain a professional environment.
  • Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) to ensure success and make data-driven decisions.
Qualifications and Experience
  • Prior Leadership Experience: Prior leadership experience in retail sales or services, preferably in a management role.
  • Client Service and Teamwork: Passion for client service and teamwork, with a strong ability to multitask and prioritize tasks.
  • Communication and Adaptability: Strong communication skills and ability to adapt to changing store priorities and client needs.
  • Availability and Reliability: Flexible availability to work during peak retail hours and consistent and reliable attendance.
  • Physical Demands: Ability to lift and carry up to 50 pounds.
About Sephora

Sephora is a leading beauty retailer that is committed to creating a diverse and inclusive workplace. We offer comprehensive healthcare and wellbeing benefits, competitive pay, and opportunities for professional growth and development.