Collision Center Receptionist
9 hours ago
We are seeking a highly organized and customer-focused Receptionist/Administrative Assistant to join our team at Mossy Nissan Escondido/Infiniti of Escondido. As a key member of our Collision Center, you will be responsible for providing exceptional service to internal and external customers, ensuring the smooth operation of our office, and supporting our team in achieving our goals.
Key Responsibilities- Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Maintain accurate and up-to-date records, reports, and files, ensuring compliance with company policies and procedures.
- Process and manage repair orders, warranty submissions, and claims, ensuring timely and accurate completion.
- Sort and distribute incoming mail, packages, and shipments, ensuring prompt and efficient delivery.
- Reconcile and forward daily deposits, maintaining accurate financial records.
- Field client complaints and concerns, escalating issues to the General Manager or department head as necessary.
- Answer, screen, and direct telephone calls to the appropriate departments and staff members, ensuring prompt and efficient communication.
- Serve as an information center for clients and employees, providing accurate and timely information and assistance.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Valid California driver's license and clean driving record required.
Mossy Nissan Escondido/Infiniti of Escondido is a family-owned and operated business committed to providing exceptional customer service and support to our clients. We are an equal opportunity employer and welcome applications from diverse candidates. Offers of employment are contingent upon successfully passing a background screening, including a criminal background check, review of motor vehicle records, verification of SSN, and passing a drug test at a certified testing facility.
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