Home Service Network Specialist
10 hours ago
At Super Service, we're revolutionizing the home warranty industry with cutting-edge technology and a commitment to exceptional customer service. As a Contractor Success Specialist II, you'll play a critical role in building and maintaining our network of top-notch service providers, ensuring our subscribers receive the fastest, friendliest, and most reliable home service solutions.
Key Responsibilities:- Recruit, develop, and support a best-in-class network of service providers for residential plumbing, appliances, electrical, and HVAC repairs.
- Collaborate with Market Managers to source, hire, and develop relationships with service providers, ensuring superior cost, quality, and ease of partnership standards.
- Assist Field Operations Leadership with various tactical items and project support, helping to identify and implement process improvements between cross-functional teams involved in claims workflows.
- Deliver training presentations to service providers and technicians, helping them understand the Super Service vision and values.
- Support various administrative documentation to help with different compliance initiatives.
- Strong critical thinking and problem-solving skills.
- Ability to multitask multiple daily/weekly tasks or assignments (dynamic in scope).
- Negotiation and relationship-building skills.
- Proficiency with MS Office, Google Suite.
- 1-2 years of experience, ideally in the home service or residential construction/trade repair sectors.
- A competitive salary and benefits package.
- Stock options and opportunities for professional growth.
- A unique and dynamic work environment with a collaborative and data-driven culture.
At Super Service, we value diversity and believe that a diverse and inclusive workplace leads to a culture of innovation and powerful business outcomes. We're committed to treating all employees and job applicants based on merit, qualifications, competence, and talent, without discrimination.
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