Fiber Optic Network Specialist

5 days ago

Arizona City, Arizona, United States SRI Telecom Full time
Job Description

Job Summary:

SRI Telecom is seeking a highly skilled and experienced Outside Plant Fiber Maintenance Technician to contribute to all areas of expertise with various cross-functional operations teams.

Key Responsibilities:

  • Provide quality internal and external customer service reflecting the Company values
  • Troubleshoot and repair the fiber distribution network from data center to customer's electronic devices
  • Maintain network integrity through preventive maintenance
  • Resolve issues at installation and on scheduled service call from customer's electronic devices to enclosures
  • Use automated routing system or plans daily route; requisitions equipment and supplies; stock company vehicle
  • Complete work orders and other documentation on paper or by mobile device
  • Use small hand tools, power tools, meters, and other test equipment
  • Maintain and secure company truck and equipment
  • Work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
  • Participate in on-call rotation when necessary
  • Install, label & ground equipment into enclosures when necessary
  • Document all necessary information to customer assets (serial numbers, location, model number, etc.)
  • Provide onsite support to remote engineers (reboot equipment, power cycle equipment, reseat cards, provide status information, fiber light path measurements, etc.)
  • Verify connectivity integrity of fiber routes
  • Troubleshoot equipment when needed (connectivity, power, status lights, provisioning)
  • Manage & coordinate the disposal or RMA of damaged or inoperable equipment
  • Perform pro-active or demand maintenance on equipment or outside plant fiber
  • Be available for unscheduled maintenance 24/7/365 (after hours/weekends)
  • Maintain repair and maintenance logs

Requirements:

  • Must be able to work with little to no supervision
  • Must be able to work nights and weekends during unscheduled outages
  • Strong technical troubleshooting skills and basic understanding of networking & fiber signal flow
  • Must have impeccable attention to all details and be able to document accordingly
  • Solid skills in MS Word, Excel, and Outlook required, with ability to become proficient in other software
  • Strong knowledge of outside plant fiber networks
  • Working knowledge of telecommunications/data center equipment
  • Has experience working in FTTH, RFoG or EPON networks
  • Demonstrate Customer service orientation with a strong and creative problem-solving approach
  • Team player with a high-energy level and diligent work ethic
  • Ability to meet or exceed deadlines with strong follow-through
  • Ability to organize and prioritize activities
  • Ability to thrive in a fast-paced environment
  • Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
  • Must have reliable transportation
  • Stand on feet for up to 8 hours per day

Work Schedule:

Monday through Friday 8 am - 5 pm

Benefits:

SRI offers W-2 employment with access to a comprehensive benefits package such as paid vacation, paid holidays, health/dental/vision insurance, 401k, HSA and others

Salary:

This position pays up to $35.00/hr depending on experience

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