Business Operations Manager

2 weeks ago


Malden, Massachusetts, United States U-Haul Moving & Storage of Rt 16 Full time
Job Title: General Manager

U-Haul Moving & Storage of Rt 1- is seeking a highly skilled and experienced General Manager to lead our team. As a General Manager, you will be responsible for managing the fleet, performing profit/loss analyses, hiring and mentoring new team members, managing the personnel budget, tracking and itemizing inventory, ensuring customer satisfaction, and maintaining a secure environment.

Responsibilities:
  • Manage the fleet to deliver clean and well-maintained equipment.
  • Perform profit/loss analyses to drive business growth.
  • Hire and mentor new team members to ensure a high-performing team.
  • Manage the personnel budget to optimize resource allocation.
  • Track and itemize inventory to maintain accurate records.
  • Ensure customers receive the highest level of care and satisfaction.
  • Maintain a secure environment by monitoring the premises and enforcing safety protocols.
  • Participate in ongoing continuous education through U-Haul University to stay up-to-date on industry best practices.
Requirements:
  • 1-3 years of management experience in retail or a service industry with responsibility for financial results and customer satisfaction.
  • Computer expertise and organizational skills.
  • Management proficiency in a high-volume retail operation with profit and loss (P&L) accountability.
  • Valid driver's license and a good driving record.
  • High school diploma or equivalent.
  • Able to work weekends and holidays.
Work Environment:

The work environment is fast-paced and dynamic, requiring strong leadership and communication skills. The ideal candidate will be able to work effectively in a team environment and make sound decisions to drive business growth.



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