Evening Store Operations Manager
1 month ago
Job Summary
Food Lion is seeking an experienced Evening Store Operations Manager to lead our retail store operations during evening hours. As a key member of our store management team, you will be responsible for making decisions that impact store associates, merchandise quality, and customer service.
Key Responsibilities
- Assist the Store Manager and Assistant Store Manager with day-to-day store operations
- Responsible for hiring, training, and developing associates
- Manage performance through performance management, coaching, appraisal, and disciplinary efforts
- Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and easy customer service
- Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision, and Strategy
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Support the achievement of store budgeted financial and operating results
- Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses
- Ensure store conditions, customer service, and satisfaction, product quality, freshness, availability, variety, and execution of all policies and procedures
- Ensure compliance with local, state, and federal regulations
- Ensure that staffing schedules across departments meet the business needs
- Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
- Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses
- Perform all other duties and projects as assigned
Requirements
- High school graduate or equivalent
- Department Manager or equivalent experience required
- Strong understanding of store operations and total store merchandising techniques
- Excellent interpersonal, customer service, and communication skills
- Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Desire and ability to lead and manage associates throughout multiple departments
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements
- Ability to use computers and other communication systems required to perform job functions
- Ability to use hand-held computers for orders, mark downs, scan outs, and inventory
- Stand 100% of the time, frequently walking short distances
- Ability to push or pull up to 2000 pounds using a pallet jack or float
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check invoices, dates, and other written documents
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