Customer Service Lead

3 days ago


Petersburg, United States Food Lion Full time
Job Summary:

The Customer Service Lead plays a crucial role in ensuring exceptional customer experiences at Food Lion. This individual will be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, while also maximizing sales through excellent customer service.

Main Responsibilities:
  • Provide fast, easy, flexible, and friendly service to customers.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure workstations and front-end areas are neat and clean.
  • Report any register malfunctions to the Customer Service Manager or MOD.

Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Able to perform technical requirements of cashier and service center duties.

Estimated Salary: $35,000 - $45,000 per year.

This position is ideal for individuals who enjoy working with people and providing excellent customer service.

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