Customer Service Ambassador

2 weeks ago


Petersburg, Indiana, United States Kroger Full time

Company Overview:

Kroger, a leading food retailer, seeks an exceptional customer service professional to join our team. Based in Indiana, we take pride in serving diverse communities with a passion for food and people.

About the Role:

We are seeking a highly motivated and customer-focused individual to serve as a Lead Service Representative. This role will involve creating an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and promoting company values.

Earn an Estimated $14.50-$18.50 per hour

Key Responsibilities:

  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

Requirements:

  • Cashier experience
  • Excellent communication skills
  • Able to handle stressful situations
  • Knowledge of basic math
  • Ability to lift up to 40 pounds and stand/walk for long periods


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