Fleet Shop Operations Manager

3 weeks ago

Charlotte, North Carolina, United States City of Charlotte Full time

About the Role

The City of Charlotte is seeking a highly skilled Fleet Shop Manager to lead a team of professionals in maintaining and repairing a diverse fleet of vehicles and equipment. The successful candidate will have a strong background in fleet management, excellent leadership skills, and the ability to motivate and inspire a team.

Key Responsibilities

  • Manage all aspects of shop operation to ensure efficient service delivery.
  • Ensure high-quality customer service is delivered at all times.
  • Advises department liaisons of technical issues related to vehicles and equipment; works with departments and/or vendors to resolve issues.
  • Assists in the development of fleet policies and procedures.
  • Supervises, hires, evaluates, develops, and manages the performance of assigned staff.
  • Leads staff responsible for various aspects of fleet service delivery to City and County departments.
  • Analyzes data related to equipment repairs, maintenance, and overall shop performance.
  • Prepares reports and presents information to leadership, customers, and employees.
  • Monitors and controls expenditures related to shop budget and departments maintenance budgets to ensure service delivery costs are within scope.
  • Maintains a safe work environment for all assigned staff.

Requirements

  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent customer service skills with a focus on providing exceptional experiences.
  • Understand and implement principles and practices of Fleet Management.
  • Knowledge of Fleet Management Information Systems.
  • Works well without direct supervision.
  • Knowledge of the methods, tools, and materials used in maintaining and repairing automotive and related equipment.
  • Knowledge of the occupational hazards and safety precautions of the trade.
  • Ability to resolve customer complaints related to vehicle repairs and service delivery.
  • Follow oral and written instructions.
  • Ability to communicate effectively both orally and in writing.
  • Possess a Valid North Carolina driver's license and the ability to maintain a City driving permit.
  • Required to participate in an on-call rotation.
  • Ability to work within an electronic accounting/budget platform.
  • Display effective conflict management resolution with staff and customers.
  • Proficient with Microsoft Office products including Excel, Word, and PowerPoint.
  • Establish and maintain effective working relationships with employees, vendors, and customers.
  • Prepare and analyze reports to ensure efficiency and productivity goals are met.

Preferred Qualifications

  • Degree or certification from an accredited technical school or college.
  • Manufacturer training certification recognized by ASE, or relevant ASE certifications.
  • At least five years of experience leading a fleet shop operation.

Minimum Qualifications

  • High School diploma/GED with seven (7) years of relevant work experience; or an Associate's Degree and five (5) years or equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

Salary

  • $68,082 - $85,103 Commensurate with experience

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry, and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check, or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

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