Customer Service Advocate

1 week ago


Provo, Utah, United States Serenity Healthcare, LLC Full time

About the Role:

Serenity Healthcare, LLC is seeking a skilled Customer Service Advocate to join our team. In this role, you will have the opportunity to make a positive impact by connecting communities with lifesaving treatment options.

Job Summary:

The Customer Service Advocate is responsible for engaging in delicate conversations through active and reflective listening, empathy, and a positive attitude. You will also act as a liaison between established patients and their provider, handling requests pertaining to their care, such as scheduling appointments and requesting medication refills.

Responsibilities:

  • Connect communities with lifesaving treatment options
  • Engage in delicate conversations through active and reflective listening, empathy, and a positive attitude
  • Act as a liaison between established patients and their provider
  • Handle requests pertaining to patient care, such as scheduling appointments and requesting medication refills

Requirements:

  • High School Diploma/GED
  • Proven experience in a high-volume customer service industry
  • Excellent verbal and written communication skills, basic math skills
  • Previous experience working with computer-based information systems

Benefits:

  • Above market compensation: $45,000 - $60,000 per year
  • Insurance benefits with 90% of your premium paid by Serenity Healthcare, LLC
  • Many advancement opportunities
  • Generous paid time off
  • Major Holidays off


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