Customer Service Advocate
1 week ago
About the Role:
Serenity Healthcare, LLC is seeking a skilled Customer Service Advocate to join our team. In this role, you will have the opportunity to make a positive impact by connecting communities with lifesaving treatment options.
Job Summary:
The Customer Service Advocate is responsible for engaging in delicate conversations through active and reflective listening, empathy, and a positive attitude. You will also act as a liaison between established patients and their provider, handling requests pertaining to their care, such as scheduling appointments and requesting medication refills.
Responsibilities:
- Connect communities with lifesaving treatment options
- Engage in delicate conversations through active and reflective listening, empathy, and a positive attitude
- Act as a liaison between established patients and their provider
- Handle requests pertaining to patient care, such as scheduling appointments and requesting medication refills
Requirements:
- High School Diploma/GED
- Proven experience in a high-volume customer service industry
- Excellent verbal and written communication skills, basic math skills
- Previous experience working with computer-based information systems
Benefits:
- Above market compensation: $45,000 - $60,000 per year
- Insurance benefits with 90% of your premium paid by Serenity Healthcare, LLC
- Many advancement opportunities
- Generous paid time off
- Major Holidays off
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