Customer Service Representative

3 weeks ago


Provo, Utah, United States Duncan Aviation Full time
About Our Team

We are a leading provider of maintenance, repair, and overhaul services for business aircraft. Our team is dedicated to delivering exceptional customer service and ensuring the highest level of quality in everything we do.

Job Description

As a Ground Service Handler, you will be responsible for providing exceptional customer service to our internal and external customers. This includes handling cargo and baggage service, directing airlines aircraft safely, and maintaining positive relationships with all stakeholders.

Responsibilities
  • Cargo and Baggage Service: Load, unload, service, guide, and direct Company Aircraft. Receive and record customer baggage, air freight, mail, and company materials as required.
  • Ground Support Equipment (GSE): Operate motorized equipment such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and de-icers.
  • Facilities and Equipment Maintenance: Assist in the maintenance and cleanliness of GSE and designated work areas, ensuring a safe and efficient working environment.
  • Safety and Security: Engage in ramp and facility safety and security procedures set by our business partners and all regulatory authorities.
Requirements
  • Licenses/Certificates: Meets TSA security requirements; valid driver's license and acceptable driving record
  • Attendance: Regularly scheduled attendance required
  • Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and sitting
  • Environmental: Tolerates working in extreme temperatures and noisy environments. May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods of time
Benefits
  • Relocation Assistance: Moving is expensive and hard work; relocation assistance is available for those who qualify.
  • Comprehensive Benefits Package: Duncan Aviation offers a comprehensive benefits package (medical, dental, vision, vacation/holiday) that is available to team members on day one.
  • Health Savings Account (HSA): Plan for your medical needs with an HSA, where employer and employee contributions are available.
  • 401(k) Program: Save for your future through our 401(k) program, where you can begin contributions within your first 45 days and receive a 50% match on the first 6% contributed.
  • Tuition Assistance: Take advantage of in-house training opportunities or use tuition assistance to further your education.

Estimated Salary: $30-$40 per hour, depending on experience and location.



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