Retail Store Manager

4 days ago


Altoona, Pennsylvania, United States Surplus City Full time
Job Description:

Job Title: Retail Store Manager

Job Summary:

We are seeking a highly skilled and experienced Store Manager to lead our retail location in Altoona, PA. As a Store Manager, you will be responsible for the day-to-day operations of the store, ensuring that the team maintains Surplus City's high standards and reputation for excellent customer service.

Key Responsibilities:

  • Oversee Daily Operations: Manage the daily activities of the store, including staff performance, inventory levels, and store appearance.
  • Train and Develop Staff: Train and manage team members to ensure a high level of customer service and sales performance.
  • Inventory Management: Ensure inventory levels are maintained and perform regular stock audits to prevent losses.
  • Store Appearance: Maintain the store's appearance and ensure compliance with company standards.
  • Scheduling and Staffing: Organize and oversee the schedules and work of staff, ensuring adequate coverage during peak periods.
  • Performance Evaluations: Conduct timely and constructive performance evaluations to ensure staff are meeting expectations.
  • Discipline and Termination: Handle discipline and termination of employees as needed and in accordance with company policy.
  • Customer Service: Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
  • Inventory Data: Ensure inventory data is correct by performing inventory counts and checks.
  • Collaboration: Collaborate with other store managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
  • Store Safety: Ensure the store is a safe working environment and maintain a clean and inviting atmosphere.
  • Merchandise Placement: Place and rotate merchandise to attract positive attention from customers.

Requirements:

  • Proven Experience: Proven experience as a Store Manager in a similar role in retail.
  • Excellent Communication: Excellent verbal and written communication skills.
  • Technical Skills: Proficient in Microsoft Office Suite or related software, and proficiency in inventory management and stock control.
  • Organizational Skills: Highly organized with attention to detail.
  • Leadership Skills: Strong leadership and team management skills with ability to motivate staff.
  • Customer Service: Excellent customer service abilities.
  • Education and Experience: A bachelor's degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
  • Physical Requirements: Must be able to stand and walk throughout the retail space for prolonged periods, and lift up to 50 pounds at times.


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