Retail Store Manager
4 days ago
Job Title: Retail Store Manager
Job Summary:
We are seeking a highly skilled and experienced Store Manager to lead our retail location in Altoona, PA. As a Store Manager, you will be responsible for the day-to-day operations of the store, ensuring that the team maintains Surplus City's high standards and reputation for excellent customer service.
Key Responsibilities:
- Oversee Daily Operations: Manage the daily activities of the store, including staff performance, inventory levels, and store appearance.
- Train and Develop Staff: Train and manage team members to ensure a high level of customer service and sales performance.
- Inventory Management: Ensure inventory levels are maintained and perform regular stock audits to prevent losses.
- Store Appearance: Maintain the store's appearance and ensure compliance with company standards.
- Scheduling and Staffing: Organize and oversee the schedules and work of staff, ensuring adequate coverage during peak periods.
- Performance Evaluations: Conduct timely and constructive performance evaluations to ensure staff are meeting expectations.
- Discipline and Termination: Handle discipline and termination of employees as needed and in accordance with company policy.
- Customer Service: Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
- Inventory Data: Ensure inventory data is correct by performing inventory counts and checks.
- Collaboration: Collaborate with other store managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
- Store Safety: Ensure the store is a safe working environment and maintain a clean and inviting atmosphere.
- Merchandise Placement: Place and rotate merchandise to attract positive attention from customers.
Requirements:
- Proven Experience: Proven experience as a Store Manager in a similar role in retail.
- Excellent Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficient in Microsoft Office Suite or related software, and proficiency in inventory management and stock control.
- Organizational Skills: Highly organized with attention to detail.
- Leadership Skills: Strong leadership and team management skills with ability to motivate staff.
- Customer Service: Excellent customer service abilities.
- Education and Experience: A bachelor's degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
- Physical Requirements: Must be able to stand and walk throughout the retail space for prolonged periods, and lift up to 50 pounds at times.
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