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Customer Service Liaison

2 months ago

Greenwood, Mississippi, United States Hart Kittle - State Farm Agent Full time
Job DescriptionAs a Customer Relations Representative with Hart Kittle - State Farm Agent, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are searching for a dedicated and customer-focused team member who can provide prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide customer service that meets the needs of our clients.
  • Use a customer-focused approach to educate customers about insurance options.
Qualifications:
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
Benefits:
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.