Patient Services Representative
2 weeks ago
Carle Health is seeking a Patient Services Representative to join our team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless communication between patients, families, and healthcare providers.
Key Responsibilities- Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
- Collaborate with healthcare teams to ensure accurate and timely communication of patient information.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Process patient payments and reconcile daily receivable activity.
- Maintain accurate and up-to-date patient records, including demographic and insurance information.
- Support the delivery of timely and accurate information to patients, families, and healthcare providers.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
- Basic computer skills, including proficiency in Microsoft Office and electronic health records systems.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
Carle Health is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Patient Services Representative
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