Operations Manager

2 days ago


Reno, Nevada, United States Chewy Full time
Operations Manager Job Description

Chewy is seeking an experienced Operations Manager to lead our fulfillment center team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our warehouse, including receiving, picking, packing, and shipping.

Key Responsibilities:
  • Lead and manage a team of warehouse supervisors and associates to achieve prescribed objectives, including timely fulfillment of customer orders and maintaining high levels of warehouse on-time shipment and low shipment defects.
  • Develop and implement process improvements to drive continuous improvement in safety, quality, cost, and delivery.
  • Collaborate with cross-functional teams to drive planning and forecasting, and leverage data to inform business decisions.
  • Mentor and develop area managers and operations leads to drive career progression and learning.
  • Build and maintain relationships with hourly associates, managers, carrier partners, vendors, and other departments within the company.
Requirements:
  • Bachelor's degree from an accredited university or comparable experience.
  • 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
  • At least 4 years of management experience in receiving, inventory control, and/or order fulfillment.
  • Proven track record of positively running large groups of hourly employees.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes.
  • Passion for working in a start-up environment with high levels of ambiguity and change.
  • Strong project management and continuous improvement skills.
  • Metrics-driven demeanor.
  • Customer service obsession with a desire to go above and beyond to satisfy customer needs.
  • Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership.
  • Ability to quickly adapt and drive the right results using data.
  • High levels of integrity and ethics.
What We Offer:
  • Competitive salary range of $83,000 - $132,500.
  • 401k and annual equity grant.
  • Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
  • Parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and discounts.
  • Unlimited PTO, subject to manager approval, and six paid holidays per year.

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