Assistant Maitre D

4 weeks ago


miami, United States Celebrity Cruises Full time

Assistant Maitre D (Shipboard position)


POSITION SUMMARY

Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.


ESSENTIAL DUTIES & RESPONSIBILITIES

To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium cruise line with a taste of luxury,” all duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.

2. Directs, coaches, supports, supervises and evaluates (in conjunction with the Restaurant Manager) the performance of all direct reports.

3. Individual will be responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager.

4. When assigned to work in the Midnight Buffet he/she will be responsible for the check in and coordination of the Restaurant personnel, assigning their respective duties (working in conjunction with the Assistant Food Manager).

5. Must be thoroughly versed with the company’s high food and service standards, anticipating and fulfilling guests’ needs.

6. Visits every table of his/her section on a daily basis, ensuring guests are totally satisfied with the food and service. Recognizes guests by their names and personally takes care of all special requests and VIPs in his/her section

7. Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration.

8. Notifies the Restaurant Manager of any unhappy or difficult guests in his section for further follow up.

9. Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene.

10. Has sound knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service.

11. Takes an active role in the training program for the Restaurant personnel, especially with newly hired personnel, giving them the necessary guidance to successfully integrate into the team.

12. Ensures the cleaning schedule set up by the Restaurant Manager is followed by the assigned personnel, and inspects his section thoroughly

13. Ensures that all personnel are knowledgeable about, and follow at all times, the United States Public Health rules and regulations.

14. Brings any disciplinary issues pertaining to Restaurant personnel to the attention of the Restaurant Manager.

15. Has a thorough understanding of Time and Attendance procedures, shipboard training, and is familiar with the contracts and work schedule hours/week and supporting documentation.

16. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.

17. Attends meetings, training activities, courses and all other work-related activities as required. 18. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.


QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:


  • Minimum of five to eight years hospitality management experience (shipboard experience preferred), or an equivalent combination of experience and education.
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
  • Very strong management skills in a multicultural and dynamic environment.
  • Very strong communication, problem solving, decision making, and interpersonal skills.
  • Superior customer service, teambuilding and conflict resolution skills.
  • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
  • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
  • Intermediate computer software skills required.
  • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.


Language Requirements:


  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or German preferred.


Physical Requirements:


  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.


APPLY HERE: www.rclctrac.com


  • Maitre d'

    3 weeks ago


    Miami, United States Sushi by Bou Full time

    Join Our Team at Sushi By Bou We're immediately hiring a part-time Maitre d' for our Wynwood location! Compensation: Hourly + tips Benefits: Paid weekly Great tips Fun work environment Amazing team Responsibilities: Provide impeccable service Assess guests' needs and preferences, making thoughtful recommendations Stay guest-focused to foster an excellent...

  • Maitre D'

    1 month ago


    Miami, Florida, United States Mika Coral Gables Full time

    Job Title: Maitre D' - Fine Dining Service ExpertMIKA is seeking a highly skilled Maitre D to provide exceptional service in a sophisticated dining environment. The ideal candidate will have a passion for hospitality and the ability to deliver outstanding guest experiences.Key Responsibilities:Provide fine dining service to guests in accordance with high...

  • Maitre d'

    2 months ago


    Miami, United States Casa Madera Full time

    Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary...

  • Maitre d'

    2 weeks ago


    Miami, United States ZUMA Full time

    Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations. Featuring modern Japanese cuisine that is authentic but not traditional. The menu...

  • Maitre d'

    3 weeks ago


    Miami, United States ZUMA Full time

    Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations. Featuring modern Japanese cuisine that is authentic but not traditional. The menu...


  • Miami Beach, Florida, United States Riviera Dining Group Inc Full time

    Job SummaryThe Maitre D' Hospitality Lead is responsible for overseeing the daily front desk operations of the restaurant, ensuring a warm and welcoming atmosphere for guests. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesManage and lead the front desk team to...

  • Maitre D'

    4 weeks ago


    Miami, Florida, United States Riviera Dining Group Full time

    Job SummaryThe Maitre D' is a key member of our front-of-house team, responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesManage and lead daily front desk operations, ensuring a warm and welcoming atmosphere for guests.Develop and maintain relationships with regular and VIP clientele, providing...

  • Assistant Maitre D

    6 months ago


    Miami, United States Celebrity Cruises Full time

    Assistant Maitre D (Shipboard position)POSITION SUMMARY Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.ESSENTIAL DUTIES & RESPONSIBILITIES To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium...

  • Assistant Maitre D

    1 month ago


    Miami, United States Celebrity Cruises Full time

    Assistant Maitre D (Shipboard position)POSITION SUMMARY Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.ESSENTIAL DUTIES & RESPONSIBILITIES To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium...

  • Assistant Maitre D

    2 weeks ago


    Miami, FL, United States Celebrity Cruises Full time

    Assistant Maitre D (Shipboard position)POSITION SUMMARY Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.ESSENTIAL DUTIES & RESPONSIBILITIES To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium...

  • Maitre D'

    4 weeks ago


    Miami, Florida, United States Riviera Dining Group Full time

    Riviera Dining Group is seeking a highly skilled Maitre D' to lead our front desk operations and provide exceptional service to our guests.The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.Responsibilities:Execute and maintain quality of food, beverage,...

  • Lead Host

    4 weeks ago


    Miami, FL , USA, United States COTE Miami Full time

    Lead Host Job DescriptionCOTE Miami is seeking a dynamic Lead Host to join our team. As a key member of our front-of-house staff, you will be responsible for creating a warm and welcoming atmosphere for our guests.Key Responsibilities:Welcoming guests and ensuring a seamless check-in processManaging the front desk and coat check areaCoordinating with the...

  • Restaurant Manager

    4 weeks ago


    Miami Beach, Florida, United States Fisher Island Club Full time

    Job DescriptionThe Fisher Island Club is seeking a highly skilled and experienced Maitre d' to join our team. As a key member of our dining staff, you will be responsible for ensuring that every guest has an exceptional dining experience.Key Responsibilities:Coordinate and manage all reservations, dining room seating, and guest assistance to ensure seamless...


  • Miami, United States C&D Technologies Full time

    Warehouse Logistics Coordinator**About Us**C&D Technologies is a dynamic company committed to delivering exceptional customer experiences. We're dedicated to bringing passion and customer focus to the business. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.**Job Summary**We're seeking an experienced Warehouse...


  • Miami, United States Chili's Grill & Bar Full time

    Busser - Kendall Chili's 11900 SW 88th Street Miami, FL 33186 Our Bussers are responsible for assisting the service team in clearing and setting tables as well as ensuring all aspects of professional food service and Guest satisfaction are met. What do you think? Sound like your cup of espresso? Around here we say our purpose is to bring people together to...


  • Miami, Florida, United States Michael D Fili MD Full time

    Michael D Fili MD seeks an experienced Nurse Practitioner or Physician Assistant to join our endocrinology outpatient team. Key responsibilities include managing diabetes, hypothyroidism, and bone density issues, with a focus on delivering high-quality patient care in a dynamic and patient-centric environment. As a specialist in outpatient internal medicine,...

  • Head Waitress

    3 months ago


    Miami, United States Hospitalio Recruitment Full time

    Leading Cruise Line with 28 ships is actively hiring for the Head Waitress shipboard role. This role does NOT require previous shipboard experience which is typically not the case. The Head Waitress will assist the Restaurant Manager and Assistant Maitre'd team in the supervision of the restaurant personnel ensuring total guest satisfaction regarding food...

  • Dental Assistant

    2 months ago


    Miami, United States Star Dental Partners Full time

    Overview: Aventura Dental Excellence is now hiring an energetic and personable Full Time Dental Assistant in Aventura, Florida. As a Dental Assistant, come join our community of collaborative, high-quality clinical, business and operations professionals. Dental Assistant Schedule: Monday 9?AM12:30pm Tuesday 7:30?AM5?PM Wednesday 9:30?AM7?PM Thursday...

  • Dental Assistant

    4 weeks ago


    Miami, Florida, United States Star Dental Partners Full time

    Job Summary:We are seeking a highly skilled and experienced Dental Assistant to join our team at Star Dental Partners in Aventura, Florida. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our dentists in delivering high-quality clinical services.Key Responsibilities: Assist dentists chairside during...


  • Miami, Florida, United States QPS, LLC Full time

    Job Title: Assistant Research CoordinatorJob Summary:We are seeking an Assistant Research Coordinator to join our team at QPS, LLC. As an Assistant Research Coordinator, you will assist the research coordinator in conducting clinical trials. This is a great opportunity to work in a dynamic and fast-paced environment with a team of experienced...