Intermediate End User Support Specialist

2 weeks ago


Lewistown, Pennsylvania, United States Geisinger Health System Full time
Job Summary

The End User Support Analyst serves as a liaison between Information Technology Management and assigned organizational departments on matters related to technology, support, deployment, and planning. This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.

Key Responsibilities
  • Provides professional customer-facing and remote solutions for all technical needs in a designated area of support within the Geisinger Health system.
  • Serves as backup to other analysts in a collaborative team-based environment and participates in an after-hours on-call rotation.
  • Installs and configures computers, laptops, tablets, handhelds, and other common technology/devices for new and existing Geisinger Health System employees.
  • Supports Geisinger Health System with regular maintenance, monitoring, backup, and documentation for all for all End User Computing supported devices.
  • Operates as a liaison with other IT teams to identify solutions and to help resolve technical needs of the supported departments.
  • Effectively documents steps taken to reach a resolution in the problem management system for other team members to search and learn from these examples.
  • Rounds to better understand the needs of the users in the analyst's area of support and provides for an excellent user experience.
  • Provides after-hours or weekend support when necessary to perform high-risk or planned downtime of Geisinger Health System IT systems for upgrades and maintenance.
  • Identifies processes and procedures that can be improved upon for greater efficiency within EUC and brings it to the attention of more senior members of the team.
Requirements
  • High School Diploma or Equivalent (GED)
  • Minimum of 4 years-Relevant experience
About Geisinger Health System

Geisinger Health System is a leading healthcare organization dedicated to providing high-quality patient care and improving the health of our communities. We are committed to excellence, innovation, and collaboration, and we strive to create a work environment that is inclusive, supportive, and rewarding for our employees.



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