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Associate Store Leader I

2 months ago

Livermore, California, United States Tapestry Full time
Job Title: Associate Store Leader I

As a key member of our store team, the Associate Store Leader I plays a vital role in driving sales growth, delivering exceptional customer service, and maintaining a positive store environment.

Key Responsibilities:
  • Develop and execute business-driving initiatives to build repeat business and attract new customers.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales.
Leadership Presence and Talent Development:
  • Assist the Senior Store Leader/Area Leader in achieving financial success through improvement of measurable results that positively impact the store performance.
  • Responsible for assuming the SL role in manager's absence, if applicable.
  • Lead by example with the achievement of personal sales goals.
  • Educate team on product, sales plans, personal goals, measurable stats, and coach to these stats to ensure business is maximized.
  • Ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings.
  • Ensure all open positions are posted and managed through iCIMs.
  • Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports.
  • Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary.
Building Brand Equity:
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
  • Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Senior Store Leader/Area Leader to increase customer service and sales.
Operational Excellence:
  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
  • Assist Senior Store Leader/Area Leader with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
  • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets; conduct self-audits.
  • Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
  • Partner with warehouse to effectively manage workload planning, markdowns, and merchandise flow processes.
  • Maintain office and facility organizational and cleanliness standards.

We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.