Guest Services Associate
1 week ago
We are seeking a welcoming Guest Services Associate to manage the front desk operations at our hotel. This role involves greeting visitors, handling online and phone reservations, and confirming payment methods during the check-in process. A friendly and professional demeanor is essential when interacting with guests and fellow team members.
To excel in this position, you should be able to provide guests with comprehensive information about our hotel and the local area, as well as stay informed about nearby attractions that may interest them.
Key Responsibilities:
- Facilitate the check-in and check-out processes for guests.
- Handle and oversee reservations made through various channels.
- Confirm payment methods during the check-in procedure.
- Allocate rooms to guests and communicate any special offers available.
- Arrange transportation services for guests upon request.
- Offer detailed information regarding hotel amenities.
- Stay updated on local attractions that may appeal to guests.
- Act as a host for events, ensuring all necessary arrangements are in place.
Qualifications:
- High school diploma or equivalent.
- Prior experience in the hospitality sector is preferred.
- Excellent written and verbal communication abilities.
- Professional appearance and demeanor.
- Proficiency in Microsoft Office applications.
- Willingness to learn and adapt on the job.
- Outstanding customer service skills.
- Availability for various shifts, including:
- 7 AM - 3 PM
- 3 PM - 11 PM
- 11 PM - 7 AM
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