Customer Service Advocate

2 days ago


Johns Island, South Carolina, United States Zac Jones - State Farm Agent Full time

We are seeking a detail-oriented and customer-focused Customer Service Advocate to join our team at Zac Jones - State Farm Agent. As a key member of our agency, you will play a crucial role in delivering exceptional client experiences that drive business growth.

Key Responsibilities:
  • Client Support: Answer customer inquiries, provide policy information, and assist clients with policy changes and updates.
  • Claims Processing: Process insurance claims, follow up with clients, and maintain accurate records of customer interactions.

In this role, you will have the opportunity to develop your skills and advance your career while working in a dynamic and supportive environment. If you possess strong communication and interpersonal skills, a detail-oriented approach, and a passion for helping others, we encourage you to apply.

Compensation: This is a competitive salaried position with an estimated annual salary range of $55,000 - $65,000, depending on experience and qualifications. Benefits include health insurance, paid time off, training & development opportunities, and a bonus structure based on performance.

Qualifications:

  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Attention to Detail: A high level of attention to detail, with the ability to accurately process claims and maintain customer records.


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