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Environmental Services Supervisor

2 months ago

Milwaukee, Wisconsin, United States Advocate Health Full time
Job Summary

The Environmental Services Supervisor is accountable for coaching, mentoring, and role modeling behaviors to achieve the highest quality patient care in a safe, cost-effective, and customer-focused environment. This position will work closely with the manager, internal customers, and team members to provide exceptional service for our patients and community.

Key Responsibilities
  • Ensure effective infection prevention practices to provide a safe environment.
  • Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.
  • Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.
  • Provide a consistent level of service that exceeds patients' expectations in cleanliness and customer service.
  • Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high-reliable service.
  • Drive operational outcomes in alignment with site and/or system scope of service.
  • Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.
  • Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.
Requirements
  • Typically requires 2 years of experience in environmental services.
  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
  • High School Graduate.
Preferred Qualifications
  • Strong management and interpersonal skills.
  • Excellent written and verbal communication skills and the ability to communicate effectively with all levels of team members and leadership.
  • Basic computer skills required.