Senior Technical Success Manager
1 week ago
We are seeking a highly skilled Technical Success Manager to join our team at Imply. As a key member of our customer success organization, you will be responsible for driving business growth and adoption of our platform among our customers.
Your primary focus will be on strategically and obsessively driving value for our customers, working closely with stakeholders to map and realize the value they want to derive from our platform. You will serve as the internal voice of your customers and become a go-to technical resource internally and externally.
Key Responsibilities- Act as a technical advisor to a portfolio of assigned accounts, providing guidance on the effective use of our platform.
- Work with customers to develop their go-live success roadmap for the first 12 months of Imply adoption and beyond.
- Collaborate with our Sales Engineers, Support Engineers, and Solution Architects to develop technical artifacts that support organizational success of usage of Imply.
- Proactively identify opportunities for growth and expansion within your accounts, ensuring that any wider implementation of our product is technically and commercially sound.
- Develop domain expertise in our key verticals through deep customer collaboration, general research, and attending industry events/conferences.
- Identify product feedback from customers, spotting trends and surfacing to help shape our product roadmap.
- Minimum 3 years experience as a Technical Customer Success Manager, Solutions Engineer, or Technical Account Manager.
- A solid understanding of the data space, including cloud infrastructure, database technologies, data modeling, visualization tools, and other enabling technologies.
- Deeply emotionally intelligent, with the ability to quickly read a room of stakeholders and adapt your delivery style and content quickly.
- Confidence in communicating with technical and business subject matter experts, with a passion for working at the intersection of technology and business problems.
- Experience and acumen in multiple areas of modern technology and modern data architectures, including SQL expertise, knowledge of cloud data warehouses, cloud provider services, ETL/ELT tools, data modeling/engineering, general networking knowledge, and cloud SaaS applications.
- 100% Paid Medical, Dental, and Vision Benefits.
- 401(k) Program.
- Fertility Coverage.
- Pet Insurance.
- Dependent Care FSA.
- Mental Health Support.
- Life and AD&D Insurance.
- Unlimited Paid Time Off - USA Only.
- Wellness Stipend.
- Home Office Equipment Reimbursement.
- Pre-Tax Commuter Benefits.
Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal levelings guidelines and benchmarks. The below range encompasses roles with on-target earnings. This role is also eligible to participate in Imply's equity plan, subject to the terms of the applicable plans and policies.
Compensation: $170,000 - $350,000.
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