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Verizon Customer Service Representative
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NOLA Management Group is a dynamic consulting firm seeking a skilled and motivated Customer Service Representative to join our team. As a Verizon Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Customer Interaction: Engage with customers daily to provide product and service information, resolve complaints, and process order requests.
- Rapport Building: Establish trust and open communication with potential new customers to drive sales and growth.
- Problem-Solving: Respond promptly to customer complaints and provide effective solutions to maintain high customer satisfaction levels.
- Product Knowledge: Develop expertise in Verizon products and services and stay up-to-date with industry trends.
- Record Keeping: Maintain accurate records of orders, escalation requests, comments, and complaints.
- Experience: At least 1-2 years of experience in customer service, sales, or client-facing roles.
- Communication Skills: Excellent communication and interpersonal skills with the ability to build rapport and establish trust.
- Problem-Solving: Ability to stay calm and composed when working through challenging situations.
- Organization: Strong organization and time management skills with the ability to prioritize multiple projects and responsibilities.
NOLA Management Group offers a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
