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Disability Services Director

2 months ago

Edison, New Jersey, United States Johnson Controls International Full time
Job Title: Disability Services Director

Join Johnson Controls International, a global leader in smart, healthy, and sustainable buildings, as we reimagine the performance of buildings to serve people, places, and the planet.

About the Role

We are seeking a highly skilled and experienced Disability Services Director to lead our team in delivering exceptional service to our customers. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive business growth, improve customer satisfaction, and enhance our reputation as a leader in the industry.

Key Responsibilities
  • Develop and implement customer account leadership strategies to drive Labor and Material growth and execution of the Service business.
  • Manage customer relationship development and satisfaction, ensuring consistent delivery of high-quality services.
  • Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Lead the execution efforts of assigned Service business, including warranty-related customer issues.
  • Procure and maintain fleet and tools inventory, ensuring optimal resource utilization.
  • Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
  • Manage budgeting, forecasting, accounts payable/receivable, and maintain appropriate staffing levels to accommodate existing and new business needs.
  • Conduct formal performance reviews and address related issues.
  • Ensure safety performance and program compliance.
Requirements
  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong interpersonal, customer service, and negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience.
  • Demonstrated proficiency in MS Office products and basic Windows environment.
  • Diploma in Electronic or Mechanical Systems.
  • Two years prior experience in the HVAC or building controls industry.
  • Five plus years in a service management role directing a similar service deliverable team.
What We Offer

Johnson Controls International is an equal employment opportunity and affirmative action employer. We offer a comprehensive benefits package, including 401K, medical, dental, and vision care, available day one. Our teams are uniquely positioned to support a multitude of industries across the globe, providing opportunities for development and growth. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional well-being.

We are committed to safety through our Zero Harm policy and provide extensive product and on-the-job/cross-training opportunities with outstanding resources. Our goal is to provide a work environment that is inclusive, diverse, and respectful of all employees.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.