Service Manager

4 weeks ago


Hammond, Indiana, United States Altorfer Full time
Job Title: Service Manager, Hvy

Job Summary: We are seeking a highly skilled and experienced Service Manager to lead our Heavy Equipment Service Department. The successful candidate will be responsible for managing shop, field, and support personnel, ensuring safe, efficient, and productive operations, and maintaining high customer satisfaction.

Key Responsibilities:
  • Manage and motivate a large, diverse workforce to achieve high levels of customer satisfaction and operational efficiency.
  • Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
  • Oversee technician and supervisory staff productivity and performance, including annual reviews and disciplinary action as necessary.
  • Promote safety in the workplace and lead technical and professional development.
  • Perform other duties as assigned.
Requirements:
  • 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience.
  • Previous supervisory experience is helpful.
  • Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
  • Knowledge of Caterpillar Equipment and Technical Training is preferred.
  • Excellent communication and customer service skills are required.
Why Work for Altorfer?

At Altorfer, our people make our company successful. We are a third-generation, family-owned company created in 1957, and we bring our values into how we do business. We have a collaborative, family-valued culture, with a great reputation in the industry. We offer competitive pay, excellent benefits, and a remarkable team of people to work with.



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