Technical Support Associate

5 days ago


Greenville, North Carolina, United States Disability Solutions Full time

Technical Support Associate - Global Services

About the Job:

Catalent is seeking a highly skilled Technical Support Associate to join its Global Services team. As a key member of our technical support team, you will play a critical role in delivering exceptional service to our clients. Your primary responsibility will be to provide expert technical support and resolve issues efficiently, while maintaining a strong focus on quality and customer satisfaction.

Key Responsibilities:

  • Provide prompt and professional technical support to clients
  • Collaborate with internal teams to develop strategies for achieving client goals
  • Assist colleagues in resolving complex technical issues
  • Work outside of normal operating hours as required to support projects, outages, or other IT emergencies

Requirements:

  • Bachelor's degree in Computer Science or related field with 2+ years of relevant experience
  • Associate degree in Computer Science or related field with 4+ years of relevant experience
  • High school diploma or equivalent with 5+ years of relevant experience
  • Excellent understanding of personal computers, peripherals, and associated accessories
  • Strong knowledge of networks and server infrastructure
  • Ability to sit, stand, walk regularly, and occasionally lift up to 15 pounds

Our Company Culture:

Catalent is committed to fostering a culture of excellence, innovation, and inclusivity. We offer a comprehensive range of benefits and programs designed to support the well-being of our employees, including 152 hours of paid time off, 8 holidays, and multiple employee resource groups focused on diversity and inclusion.

Why Work with Us:

  • A defined career path and regular performance reviews
  • A diverse and inclusive work environment
  • A generous 401(k) match
  • Medical, dental, and vision benefits from day one
  • Tuition reimbursement
  • A comprehensive well-being program
  • Exclusive discounts through Perkspot


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