Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at SESCO Lighting Inc. As a key member of our support team, you will provide technical assistance and problem-solving expertise to customers, factories, and project coordinators.
About the RoleThis is a unique opportunity to leverage your electrical, theatrical lighting, or control experience to drive business growth and customer satisfaction. You will work closely with our team to deliver high-quality technical solutions and maintain our product knowledge.
Key Responsibilities:- Prepare technical documentation, including controls layouts and specifications as needed.
- Mentor less experienced team members on performing required technical work.
- Investigate and analyze technical problems in the office or field, providing expert recommendations for resolution.
- Provide pre-site visits before work is scheduled and offer control programming assistance in the field as needed.
- Ensure accurate maintenance and update of project files, drawings, and AutoCad Blocks.
- Over 5 years of experience in electrical, theatrical lighting, or control systems.
- Familiarity with factory certification processes and the ability to obtain certifications as required.
- Proficiency in AutoCad and Bluebeam software.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to make informed decisions quickly.
We offer a competitive salary range of $75,000 - $100,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
What We Offer:A dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful impact in the industry.
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Technical Support Specialist
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