Technical Support Specialist

1 month ago


Greenville, South Carolina, United States SESCO Lighting Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at SESCO Lighting Inc. As a key member of our support team, you will provide technical assistance and problem-solving expertise to customers, factories, and project coordinators.

About the Role

This is a unique opportunity to leverage your electrical, theatrical lighting, or control experience to drive business growth and customer satisfaction. You will work closely with our team to deliver high-quality technical solutions and maintain our product knowledge.

Key Responsibilities:
  • Prepare technical documentation, including controls layouts and specifications as needed.
  • Mentor less experienced team members on performing required technical work.
  • Investigate and analyze technical problems in the office or field, providing expert recommendations for resolution.
  • Provide pre-site visits before work is scheduled and offer control programming assistance in the field as needed.
  • Ensure accurate maintenance and update of project files, drawings, and AutoCad Blocks.
Essential Skills and Qualifications:
  • Over 5 years of experience in electrical, theatrical lighting, or control systems.
  • Familiarity with factory certification processes and the ability to obtain certifications as required.
  • Proficiency in AutoCad and Bluebeam software.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions quickly.
Compensation and Benefits:

We offer a competitive salary range of $75,000 - $100,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.

What We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful impact in the industry.



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