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Operations Coordinator

2 months ago

Franklin, Tennessee, United States Atmos Energy Full time
Job Overview
This position entails a variety of responsibilities essential for the smooth operation of customer service and field activities.

Key Responsibilities
  • Handles service requests initiated by customer support personnel; oversees, adjusts, and reschedules workload as necessary; reviews system-generated reports to prepare for subsequent operations.
  • Creates, finalizes, and cancels service requests as needed.
  • Supports the customer service team by establishing service setups, accounts, and generating meter orders.
  • Dispatches urgent service requests to technicians for prompt attention.
  • Investigates and resolves meter discrepancies and out-of-cycle issues, and may adjust customer accounts accordingly.
  • Oversees, schedules, and processes meter reading routes, prioritizing calls and coordinating orders for construction and maintenance teams.
  • Prepares, distributes, and maintains daily location reports.
  • Generates and keeps various logs and reports on a daily, weekly, and monthly basis (e.g., leak logs, new services, exceptions, etc.).
  • Assists in the management of overdue notices and monitors special accounts to prevent disconnections.
  • Records financial and consumption adjustments to customer accounts.
  • Codes, verifies, and processes invoices from vendors and contractors.
  • Enters, processes, and verifies employee time records and payroll documentation. May manage engineering systems and prepare monthly financial reports.
  • May initiate and confirm purchase orders and requisitions.
  • Provides essential information and support to service and maintenance personnel regarding various operational matters.
  • Delivers administrative and clerical assistance to field operations.
  • Performs additional related duties as assigned.

Minimum Qualifications
Education and Experience:
  • A high school diploma or equivalent, along with two years of experience in customer service or a related field.

Communication Skills:

Ability to effectively communicate with both internal and external customers to gather and provide essential information.


Numerical Skills:
Proficient in basic arithmetic operations including addition, subtraction, multiplication, and division.

Computer Skills:
Competent in using computer systems for data entry, reporting, and information retrieval.

Work Environment:
Office-based role that may require occasional physical activities such as bending, stooping, reaching, and lifting.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family: Administrative Services