Customer Experience Associate

1 week ago


Taunton, Massachusetts, United States Eastern Bank Full time
About the Role

The Customer Experience Associate will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues efficiently.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries
  • Resolve customer complaints and issues promptly
  • Collaborate with colleagues to achieve customer satisfaction goals
  • Stay up-to-date on bank products and services to provide informed recommendations
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service or sales experience
  • Excellent communication and problem-solving skills
  • Ability to multitask and prioritize tasks effectively
What We Offer

We provide a dynamic work environment, opportunities for growth and development, and a competitive compensation package, including:

  • Salary: $50,000 - $70,000 per year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Tuition reimbursement and professional development opportunities


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