Technical Support Specialist

5 days ago


Collegeville, Minnesota, United States Futran Tech Solutions Pvt. Ltd. Full time

Job Summary

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have experience in hardware installation, repair, and maintenance, as well as quality control and troubleshooting.

Responsibilities

  • Setup, configure, and ship IT equipment, including laptops, iPads, and iPhones.
  • Perform quality checks on system equipment before deployment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Refer issues to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Requirements

  • 1+ years of field support experience.
  • Hardware/software installation, support, and troubleshooting experience.
  • Experience with Windows 10, MS Office, and OS365.
  • Configuring new PCs/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.
  • Lift and carry up to 40lbs.

Work Environment

Office environment.



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