Care Specialist
1 week ago
About Care.com
Care.com is a leading provider of online services for finding family care and care jobs. We're on a mission to connect families with trusted caregivers and provide support for all of life's daily distractions and major decisions.
Job Overview:
This role is responsible for providing exceptional customer service to our members by providing guidance and resources for their needs. The Care Specialist will conduct a needs assessment, provide education on various topics, and guide members to relevant benefits.
Key Responsibilities:
- Answer inbound calls with a professional and empathetic tone
- Assess member needs by utilizing active listening, probing, and problem-solving skills
- Provide education and guidance related to the presenting need
- Work alongside our Research Team to connect members with the appropriate resources
- Maintain consistent adherence to metric standards
Requirements:
- Bachelor's Degree preferred, or relevant work experience in place of a degree
- 2-4+ years of client service experience, preferably in a human services field
- High emotional intelligence and strong communication skills
- Team player with a passion for delivering exceptional customer service
What We Offer:
- Competitive hourly rate of $24/hr
- Opportunity to work with a diverse and inclusive team
- Professional development opportunities
About Care.com
Care.com is an equal opportunity employer and is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.
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