Automotive Service Advisor

5 days ago


Phoenix, Arizona, United States Enterprise Holdings Full time
Job Summary:

As a Service Advisor at Enterprise Fleet Management, you will play a critical role in supporting our team in providing exceptional service to our clients. Your primary responsibility will be to apply your automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners. This will involve reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, and appropriate pricing for suggested services.

Key Responsibilities:

Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders
Analyze clients' business needs and repair orders to create and assess solutions, contact clients to provide recommendations, explain proposed procedures, and gain approval

Requirements:

Must be 18 years of age or older
Must live in the Phoenix, AZ area or surrounding Arizona counties
Must have a minimum of 4 approved ASE certifications that are current
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation, or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)

Work Environment:

This is a full-time work-from-home position that will allow you to work 100% from your home residence in Phoenix, AZ or surrounding AZ counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

Benefits:

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential. This position offers a starting pay range of $24.57-$26.57 per hour depending upon relevant experience and skill level. Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour) and bilingual skills (up to $1.00/hour).

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