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Customer Service Retail Associate
2 months ago
Position Title: Retail Store Associate - $15/hour
Job Category: Retail
Requisition Number: RETAI03701
Job Overview:
The Retail Store Associate at Duluth Trading Company plays a vital role in delivering an exceptional brand experience to our customers. This position focuses on providing engaging, thoughtful, and solution-oriented customer service while showcasing extensive product knowledge. The associate will thrive in a team environment, support sales objectives, and maintain a clean and organized store.
What We Offer:
- Flexible working hours
- Generous store discounts
- Exceptional holiday hours
- Opportunities for career advancement
What You'll Appreciate:
Being part of a dynamic organization that is rapidly expanding and committed to serving customers through various channels, including catalog, online, and retail locations. You will work alongside a team dedicated to providing high-quality workwear for practical individuals engaged in diverse activities.
Key Responsibilities:
- Develop a thorough understanding of the Duluth brand and product offerings to deliver friendly, solution-focused service.
- Ensure customer interactions are personalized, from greeting to checkout.
- Communicate promotions and sales effectively.
- Proactively address customer concerns and provide positive resolutions.
- Answer phone calls courteously, providing store information and assisting with customer orders.
- Assist with receiving, processing, and restocking merchandise.
- Maintain visual merchandising and display standards to ensure a customer-ready sales floor.
- Uphold cleanliness standards across all areas of the store.
- Accurately process transactions at the register.
- Perform additional duties as assigned by management.
Qualifications:
- Prior retail experience is preferred but not mandatory.
- Customer-focused mindset.
- Demonstrated pride in work and ownership of responsibilities.
- Integrity and trustworthiness in all interactions.
- Strong communication and listening skills.
Physical Requirements:
- Ability to stand or walk for extended periods.
- Frequent bending, reaching, and lifting up to 40 pounds.
- Ability to climb ladders and work in varying temperatures.
- Proficient use of a computer for a significant portion of the day.
About Us:
Duluth Trading Company is a unique brand established in 1989, dedicated to providing durable apparel and gear for hardworking individuals. Our innovative products reflect our commitment to quality and functionality, and we pride ourselves on our engaging storytelling and customer service. We seek talented individuals who are eager to contribute to our mission and be part of a company that values excellence.
The responsibilities outlined in this position description serve as a guideline for the general duties of the role and are not exhaustive of all tasks inherent in the job. Duluth Trading Company is an equal opportunity employer.
