Front Desk Clerk

The University of Maryland Eastern Shore invites applications for a temporary contractual position as a Front Desk Clerk. This role is an excellent opportunity to gain experience in customer service and hospitality.

The Front Desk Clerk will be responsible for providing outstanding service to guests, furnishing them with information about the campus and directing visitors to the proper offices. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work in a diverse environment.

The salary for this position is commensurate with experience and qualifications. We are looking for a highly motivated individual who can provide exceptional service to our guests and contribute to the success of our team.

The successful candidate must have excellent customer service, communication, and interpersonal skills. They should also be able to work independently and as part of a team, and have a strong attention to detail.

Responsibilities include:

• Furnish customers with outstanding service
• Provide information about the campus
• Direct visitors to the proper offices
• Set-up & breakdown of equipment and furniture when needed
• Work closely with housekeepers to keep room status reports up to date and coordinate requests for maintenance and repair work
• Maintain the cleanliness and neatness of the front desk and lobby area
• Keep record of occupied rooms and guest accounts
• Create and confirm hotel reservations
• Create Hotel Room Key Cards
• Process Guest Check-ins and Checkouts
• Setup/Stock Breakfast room food
• Check The Events Management System (EMS) for events
• Prepare and complete night audit and closing shift procedures

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.