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Retail Customer Service Representative

2 months ago


Laredo, Texas, United States EZCORP Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service by greeting customers, interacting with customers in person and on the phone, and resolving customer complaints in a professional and courteous manner.
  • Process sales, loans, and extensions in a timely and accurate manner, ensuring that all transactions are completed in accordance with company policies and procedures.
  • Perform opening and closing store procedures, including counting cash, processing deposits, and maintaining store inventory.
  • Work collaboratively with other team members to achieve sales and customer service goals, and contribute to a positive and productive store environment.
Requirements
  • High school diploma or equivalent required; some college or prior work experience preferred.
  • Minimum 1 year of customer service experience, cashier, or retail experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues in a fast-paced environment.
  • Ability to multitask, work independently, and as part of a team.
  • Able to pass a criminal background check and drug test.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our team members enjoy a fun and fast-paced work environment, with opportunities to develop new skills and take on new challenges.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.