Customer Service Representative
2 weeks ago
At Concentrix, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, chats, and emails.
Key Responsibilities:- Provide timely and effective resolution to customer inquiries and issues.
- Utilize decision-support tools and resources to resolve complex customer issues.
- Develop and maintain a broad knowledge of client products and services.
- Track and document customer interactions in our call tracking database.
- Collaborate with internal teams to ensure seamless customer service delivery.
- High school diploma or equivalent required; six months of customer service experience preferred.
- English language proficiency required; bilingual Spanish/English speaking representatives a plus.
- Strong customer service orientation and ability to communicate effectively with customers.
- Ability to work in a fast-paced, high-volume environment with multiple priorities.
- Strong computer navigation skills and proficiency in PC software.
- Paid training and performance-based incentives.
- Lucrative employee referral bonus opportunities.
- Company-sponsored networking events and diversity, equity, and inclusion programs.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) with company match and paid time off.
At Concentrix, we're committed to fostering a culture of inclusivity, diversity, and respect. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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