Customer Service Representative

2 weeks ago


Laredo, Texas, United States Webhelp Full time
Customer Service Representative

At Concentrix, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, chats, and emails.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and issues.
  • Utilize decision-support tools and resources to resolve complex customer issues.
  • Develop and maintain a broad knowledge of client products and services.
  • Track and document customer interactions in our call tracking database.
  • Collaborate with internal teams to ensure seamless customer service delivery.
Requirements:
  • High school diploma or equivalent required; six months of customer service experience preferred.
  • English language proficiency required; bilingual Spanish/English speaking representatives a plus.
  • Strong customer service orientation and ability to communicate effectively with customers.
  • Ability to work in a fast-paced, high-volume environment with multiple priorities.
  • Strong computer navigation skills and proficiency in PC software.
What We Offer:
  • Paid training and performance-based incentives.
  • Lucrative employee referral bonus opportunities.
  • Company-sponsored networking events and diversity, equity, and inclusion programs.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) with company match and paid time off.

At Concentrix, we're committed to fostering a culture of inclusivity, diversity, and respect. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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