Insurance Customer Service Representative

1 week ago


Laredo, Texas, United States State Farm Insurance Full time
Customer Service Representative

As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing accurate and timely information, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. You will stay up to date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines. Your goal will be to meet or exceed performance goals and targets set by the company, and continuously improve your knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Process policy changes and updates
  • Handle incoming calls and emails regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues
  • Maintain customer records and update information as needed
  • Provide exceptional customer service
  • Stay up to date with insurance products and industry trends
  • Follow company policies and procedures


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