IT Support Specialist

3 weeks ago


Prestonsburg, Kentucky, United States Global Medical Response Inc Full time
{"Overview": "As a key member of the Global Medical Response Inc team, you will play a vital role in ensuring the smooth operation of our technology infrastructure.

In this exciting opportunity, you will have the chance to work with a dynamic team to design, implement, and maintain technology solutions that support our business needs.

Responsibilities:

* Provide tier-two support for deployed technology in your area.
* Monitor and optimize system performance, ensuring data integrity.
* Develop and maintain an OS hardware/software configuration database.
* Administer system security, including access, virus, and patch management.
* Implement software upgrades and enhancements, including firmware revisions.
* Respond to technical assistance requests, including on-call for emergencies.
* Coordinate end user training and collaborate with GMR IT and field staff.
* Install/configure desktops, laptops, printers, phones at corporate and remote centers.
* Troubleshoot and resolve desktop/laptop issues and application software problems.
* Manage documentation, asset inventories, and cabling connections.
* Coordinate vendor support, maintenance, repairs, and participate in key committees.
* Conduct routine audits to ensure compliance with IT standards and policies.

Requirements:

* MS Windows system administration experience preferred
* 4 Year Degree in computer science or related field, or equivalent experience required
* CSE, MPC, and A+ Certification preferred
* Customer service skills required

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

At Global Medical Response Inc, we offer a comprehensive benefits package, including medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Learn more about our company values and benefits at ".
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