Scholarships and Financial Aid Customer Service Representative

4 weeks ago


Houston, Texas, United States Houston Journal of Health Law & Policy Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at the Houston Journal of Health Law & Policy. The successful candidate will be responsible for providing exceptional customer service to students and families seeking scholarships and financial aid.

Key Responsibilities
  • Respond to complex customer inquiries and complaints in a timely and professional manner.
  • Investigate and resolve issues related to scholarships and financial aid.
  • Provide guidance and support to lower-level customer service representatives.
  • Assist in training and supporting student-employees in the Contact Center.
  • Process requests for official university information or documents.
  • Conduct proactive customer service activities to ensure high levels of customer satisfaction.
  • May be involved in the release of information to other universities or external agencies.
  • May conduct periodic customer satisfaction surveys and prepare reports.
Requirements
  • High school diploma and 3 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Proficiency in Microsoft Office Suite.
  • Higher education experience is an asset.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please submit your application, including your cover letter, resume, salary history, transcript, and three work references. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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