Customer Service Representative

2 months ago

Houston, Texas, United States Ria Financial Full time
Job Overview

At Ria Financial, we strive to be the leading and most inclusive money transfer service globally. With a vast network of over 400,000 locations across 165 countries, we embrace a multicultural identity and foster a sense of family among our team members and customers alike.

Our Commitment

We aim to enhance the everyday lives of our customers, clients, and employees. Our dedicated retail teams focus on delivering trustworthy, straightforward, and enjoyable experiences for our clientele. As the face of our organization, they play a vital role in our mission.

At Ria, we offer our employees a dynamic and rewarding opportunity to contribute to a world where individuals can achieve their dreams, regardless of their background. We believe in empowering one client, one family, and one community at a time.

Benefits Offered:

• Life Insurance
• Short-term Disability
• Medical Insurance
• Vision Coverage
• Dental Insurance
• 401K Plan
• Tuition Assistance Program
• Paid Time Off
• Company Holidays
• Performance Incentives

The hourly wage for this role is $11.00, with actual compensation varying based on location, experience, and skill set.

Key Responsibilities

Daily Tasks Include:
  • Engaging with customers in person to process all Ria products, including money transfers, money orders, and currency exchange;
  • Accurately entering or verifying customer information in our systems;
  • Providing courteous assistance to customers with inquiries regarding our services, cancellations, or other locations;
  • Identifying and addressing issues or complaints during customer interactions, proposing solutions or escalating to management as necessary;
  • Staying informed about Ria's products, services, and policies;
  • Balancing cash registers and preparing deposits;
  • Maintaining daily transaction records;
  • Completing additional tasks as assigned by supervisors or colleagues.

Qualifications

Ideal Candidate Will Have:
  • Flexibility to work various schedules, including weekends;
  • Basic computer skills, including proficiency in MS Word and Excel;
  • Preferred experience in cash handling;
  • Strong customer service abilities;
  • A valid work permit.
Your positive demeanor and strong communication skills will be essential in collaborating with team members to deliver exceptional service to our customers.

Ria Financial values diversity and is proud to be an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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