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Financial Aid Advisor

2 months ago

Houston, Texas, United States Lone Star College Full time
Job Summary

The Advisor I, Financial Aid Campus Support and Call Center plays a critical role in providing exceptional customer service and support to students and parents regarding financial aid functions, timelines, and eligibility. This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Resolve student inquiries in a timely and professional manner, providing accurate and helpful information regarding financial aid policies and procedures.
  • Collect, analyze, and evaluate financial aid data and documents submitted by students, ensuring compliance with federal and state regulations.
  • Certify student enrollment, ensuring adherence to academic progress policies and eligibility requirements, and initiate appropriate adjustments to individual student financial aid.
  • Stay up-to-date on current state and federal regulations, applying knowledge to specific student circumstances and providing guidance to students and parents.
  • Prepare and reconcile various reports, business correspondence, records, and other related documents, ensuring accuracy and attention to detail.
  • Participate in preparing for and facilitating financial aid workshops and presentations, providing clear and concise information to students and parents.
  • Counsel students and others regarding eligibility requirements of financial aid, providing guidance and support to ensure successful navigation of the financial aid process.
Requirements
  • Bachelor's degree and at least 1 year of experience in a related field, or an equivalent combination of education and experience.
  • Must be in good standing with the Department of Education.
  • Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire.
Preferred Qualifications
  • Experience working in a call center environment.
  • Experience working in financial aid for a higher education institution.
Benefits

Lone Star College offers a comprehensive and competitive benefits package, including a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities, and more.