Customer Service Representative
4 weeks ago
Make a Difference in Banking
We're seeking a dedicated Customer Service Representative to join our team at Fifth Third Bank. As a key member of our financial center, you'll play a vital role in providing exceptional customer service and helping our customers achieve their financial goals.
Key Responsibilities:
- Customer Experience:
- Build strong relationships with customers by listening to their needs and providing personalized solutions.
- Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
- Maintain confidentiality and handle sensitive customer information with discretion.
- Stay up-to-date on bank policies and procedures to ensure accurate and efficient service.
- Operations:
- Perform daily office responsibilities, including balancing records and maintaining accurate financial data.
- Identify and resolve operational issues, escalating concerns to leadership as needed.
- Stay informed about bank policies and procedures to ensure compliance and efficiency.
- Referrals:
- Refer customers to Bankers and business partners for consultative conversations, helping them achieve their financial goals.
- Stay knowledgeable about retail products and services offered by Fifth Third Bank.
Requirements:
- High school diploma or equivalent required.
- Ability to interact comfortably and confidently with the public.
- Flexibility in scheduling, including evenings and weekends.
- Knowledge of retail policies and procedures, with a focus on customer service and risk management.
Working Conditions:
- Normal office environment, with extensive viewing of computer screens.
Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates.
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