Customer Service Representative

4 weeks ago


Cleveland, Ohio, United States Fifth Third Full time

Make a Difference in Banking

We're seeking a dedicated Customer Service Representative to join our team at Fifth Third Bank. As a key member of our financial center, you'll play a vital role in providing exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities:

  • Customer Experience:
    • Build strong relationships with customers by listening to their needs and providing personalized solutions.
    • Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
    • Maintain confidentiality and handle sensitive customer information with discretion.
    • Stay up-to-date on bank policies and procedures to ensure accurate and efficient service.
  • Operations:
    • Perform daily office responsibilities, including balancing records and maintaining accurate financial data.
    • Identify and resolve operational issues, escalating concerns to leadership as needed.
    • Stay informed about bank policies and procedures to ensure compliance and efficiency.
  • Referrals:
    • Refer customers to Bankers and business partners for consultative conversations, helping them achieve their financial goals.
    • Stay knowledgeable about retail products and services offered by Fifth Third Bank.

Requirements:

  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling, including evenings and weekends.
  • Knowledge of retail policies and procedures, with a focus on customer service and risk management.

Working Conditions:

  • Normal office environment, with extensive viewing of computer screens.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates.



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