Customer Service Representative

3 days ago


Myrtle Beach, South Carolina, United States The Mobility Center of the Grand Strand Full time
Job Summary

This role requires a skilled professional who can provide top-notch technical support and customer service as a Technical Support Specialist and Customer Service Representative. The ideal candidate will possess excellent problem-solving skills, be self-directed, and have a strong background in mechanical aptitude.

Key Responsibilities
  • Perform routine maintenance and repairs on durable medical equipment
  • Analyze and troubleshoot equipment issues using schematics and technical documentation
  • Develop effective solutions to resolve complex problems
  • Communicate with customers, case managers, and healthcare professionals to ensure seamless support
Customer Service Duties
  • Greet customers and respond to their inquiries in a timely and professional manner
  • Determine customer type and explain company policies and procedures
  • Assist customers with equipment needs and educate them on product usage and best practices
  • Collaborate with cross-functional teams to resolve customer complaints and concerns
Work Environment

The work environment is typically quiet, and the employee is required to sit, stand, bend, and lift up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.

Additional Requirements
  • Familiarity with e-commerce platforms and software applications
  • Strong critical thinking skills and ability to work independently
  • Excellent communication and interpersonal skills


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